Aura & Bloom | Frequently Asked Questions

Because the only surprise should be how beautiful it is when it arrives.

At Aura & Bloom, we believe giving should feel just as beautiful as receiving.

Whether you're sending a thoughtful gift, planning a wedding, or dreaming up something entirely your own, we're here to make the experience personal, seamless, and meaningful.

Here are a few answers to help you get started.

Our Creations

  • A Bobo balloon is a large, crystal-clear balloon filled by hand with dried botanicals, preserved florals, fresh florals, candles, or personal keepsakes chosen specifically for your occasion.

    They can also be designed with decals and lettering and serve as large statement centerpieces or gifts.

    Each piece is finished with beautiful ribbon and thoughtfully styled to feel like a complete luxury gift rather than an ordinary party balloon.

  • Each offers a different way to give something beautiful.

    • Balloon Bouquets: Our signature Bobo balloon creations, filled with thoughtful details, botanicals, or personal keepsakes.

    • Floral Arrangements: Custom fresh or dried floral designs created with seasonal blooms, beautiful textures, and intentional details.

    • Candle Bouquets: A combination of candles and florals, bringing together warmth, beauty, and a lasting gift.

    All three can also be combined into a fully custom creation.

  • Yes. Every custom piece begins with a conversation about your recipient, your occasion, and your vision.

    We thoughtfully select colors, textures, materials, and details to create something that feels personal and intentional.

    Our curated collections offer a starting point, while custom designs allow us to bring your unique ideas to life.

  • Absolutely. This is one of our favorite ways to make a gift truly meaningful.

    A photograph, small keepsake, piece of jewelry, baby gift, or handwritten note may be incorporated into your balloon bouquet.

    If you're providing the item yourself, please arrange to get it to us at least five days before your requested delivery date.

    We'll confirm whether your item is suitable for the design.

Ordering & Custom Design

  • It begins with our inquiry form, where you tell us about your recipient, occasion, and vision.

    From there:

    1. We review your inquiry and respond personally, typically within 24 hours.

    2. We discuss your ideas, design direction, budget, and any special details.

    3. Once the design and pricing are approved, a 50% non-refundable deposit secures your order.

    4. We begin creating once the details are finalized and the deposit is received.

    5. The remaining balance is due before delivery or your event date.

    Our goal is to make the process personal, thoughtful, and seamless from beginning to end.

  • For most custom orders, we recommend five to seven days' notice to allow time for thoughtful sourcing and design.

    For larger creations and Bloom Bar events, two to three weeks' notice is ideal.

    We understand that beautiful moments don't always come with advance notice. If you're working with a shorter timeline, reach out. We'll always do our best to accommodate your request, depending on availability.

  • Absolutely.

    We love hearing about your ideas, favorite colors, inspiration, and the feeling you want your gift to convey.

    Share reference photos or inspiration with your inquiry, and we'll work with you to create a design that reflects your vision.

    Because many materials are seasonal or sourced specifically for each order, exact matches cannot always be guaranteed.

  • Yes. Every celebration and every budget deserves something beautiful.

    Let us know your budget when submitting your inquiry, and we'll explore options that work within it.

    Sometimes a smaller design or a simplified selection of materials is all it takes to create something truly meaningful.

    The intention behind the work never changes, regardless of scale.

Delivery & Shipping

  • Aura & Bloom is based in Santa Rosa Beach, Florida, and serves the 30A Emerald Coast, including:

    • Rosemary Beach

    • Alys Beach

    • WaterColor

    • WaterSound

    • Seagrove

    • Grayton Beach

    • Santa Rosa Beach

    Delivery is available throughout our service area, with fees generally ranging from $15 to $25 depending on location.

    Please provide your delivery address when placing your order so we can confirm the exact fee and availability.

  • Yes. We welcome delivery inquiries for vacation rentals, hotels, private residences, and event venues throughout our service area.

    Please include the complete address, property or venue name, and any relevant access instructions.

    For vacation rentals and gated communities, additional coordination may be necessary.

  • Yes. We encourage advance scheduling, especially for birthdays, anniversaries, weddings, and other meaningful occasions.

    Please provide your preferred date when placing your order. We'll confirm availability and coordinate the details with you.

  • Same-day availability depends on our schedule, product availability, and delivery location.

    For last-minute requests, please contact us directly. We'll let you know what may be possible.

  • Yes. Custom orders may be shipped nationwide upon request.

    Shipping availability depends on the design, materials, and destination.

    Please contact us to discuss your request and confirm shipping costs and timing before placing your order.

Care & Product Information

  • With proper care, our Bobo balloons typically remain inflated for two to three weeks.

    Their longevity depends on environmental conditions, handling, and the specific design.

    The dried botanicals and keepsakes inside can continue to be enjoyed long after the balloon has deflated.

  • Dried botanicals can last indefinitely as decorative keepsakes when properly cared for.

    To help preserve their beauty, keep them away from moisture, direct sunlight, and excessive humidity.

  • Fresh flowers naturally change over time, but proper care can help extend their beauty.

    We recommend:

    • Keeping flowers in fresh water when applicable.

    • Trimming stems as needed.

    • Keeping arrangements away from direct sunlight and heat.

    • Following any specific care instructions provided with your arrangement.

    Each design may have its own care requirements, so we'll provide guidance appropriate to your flowers.

Payments & Policies

  • For custom orders and Bloom Bar bookings, a 50% non-refundable deposit is required to secure your order or event date.

    The remaining balance is due before delivery or your event date.

    Payment methods currently accepted include:

    • Venmo

    • Zelle

    • PayPal

    • Major credit cards

    We'll confirm payment details when your order is finalized.

    Why is the deposit non-refundable?

    Custom creations require dedicated time, planning, sourcing, and materials.

    Your deposit secures your place on our schedule and allows us to begin preparing for your order.

    Because each custom creation is made specifically for you, the deposit is non-refundable.

  • We understand that plans can change.

    For custom orders, please contact us as soon as possible if you need to cancel.

    Because your order may involve materials purchased specifically for your design and work already completed, the 50% deposit is non-refundable.

    If cancellation occurs after production has begun, additional charges may apply for work completed and materials already committed. Any remaining balance will be reviewed based on the stage of production and the terms of your order.

    For weddings, events, and Bloom Bar bookings, cancellation terms will be outlined in your individual agreement.

  • We understand that you may want to adjust a detail after placing your order.

    Please contact us as soon as possible.

    We'll do our best to accommodate changes, depending on the production stage, material availability, and timing.

    Changes that require additional materials or design work may affect the final price.

  • Because flowers and other design materials are seasonal and subject to availability, substitutions may occasionally be necessary.

    If a specific flower or material becomes unavailable, we'll make every effort to select an alternative that maintains the overall look, color palette, quality, and value of your original design.

    For significant changes to a custom design, we'll communicate with you before proceeding whenever possible.

  • We want every Aura & Bloom creation to arrive beautifully and reflect the care that went into making it.

    If something isn't right with your order, please contact us within 24 hours of delivery and include photographs and a description of your concern.

    We'll review the situation and work with you to determine an appropriate resolution.

    Because our creations are custom-made and many contain perishable materials, returns and refunds are generally not available for completed orders. However, we will always approach concerns with care and integrity.

Weddings & Events

  • Yes. We create custom floral designs, bridal bouquets, wedding-related gifting, and thoughtful details for wedding celebrations.

    We welcome inquiries for weddings throughout Santa Rosa Beach, 30A, and the surrounding Emerald Coast.

  • We welcome inquiries for:

    • Weddings and bridal showers

    • Rehearsal dinners and welcome gatherings

    • Birthdays and milestone celebrations

    • Anniversaries and private parties

    • Corporate gatherings and client appreciation

    • Special celebrations and creative experiences

    From a single meaningful detail to a larger celebration, we'd love to hear what you're imagining.

  • We recommend reaching out as soon as your date and venue are confirmed.

    For weddings and larger events, several months of advance planning is ideal, especially during busy wedding seasons.

    Availability depends on the date, scope, and materials required.

  • A 50% non-refundable deposit is required to secure custom event and Bloom Bar bookings.

    Your remaining balance is due before your event date.

    For larger weddings and events, payment schedules and cancellation terms will be outlined in your individual agreement.

  • Absolutely.

    Share your estimated budget, guest count, venue, and vision when submitting your inquiry.

    We'll explore options that align with your priorities and help you determine what's possible.

The Bloom Bar

  • The Bloom Bar is a portable floral experience that brings the joy of creating with flowers to your event.

    We bring a thoughtfully styled bar of fresh and dried stems where guests can build their own bouquets by hand.

    It's an interactive experience designed to bring people together through creativity and the beauty of flowers.

  • The Bloom Bar is a lovely addition to:

    • Bridal showers and bachelorette parties

    • Birthdays and private celebrations

    • Corporate gatherings

    • Workshops and creative events

    • Special occasions and community experiences

  • Submit an inquiry with your preferred date, location, estimated guest count, and vision.

    We'll discuss available packages, floral selections, pricing, and the details needed to bring your experience to life.

    A 50% non-refundable deposit secures your booking.

Our Studio

  • Aura & Bloom is a custom design studio based in Santa Rosa Beach, Florida.

    We currently operate without a public storefront. Each creation is made to order and delivered directly to you or arranged for an agreed-upon pickup when available.

    You can also find us at select farmers markets and pop-up events around 30A, which we announce on Instagram.

  • Every inquiry is read and answered personally by Michelle.

    For questions about orders, custom gifting, weddings, events, or the Bloom Bar, please visit our Contact page and share a little about what you're looking for.

    We'd love to hear from you.

Still Have a Question?

We’d love to hear from you.

Every beautiful creation begins with a conversation.

Whether you're planning a celebration, choosing a thoughtful gift, or dreaming up something entirely your own, we're here to help.

CONTACT AURA & BLOOM